Welcome to Ivoranes. We make dresses you will love, and we want them to reach you without hassle. Read on to learn how shipping works.
1. What You Pay for Shipping
Spend $60 or more and shipping is free.
For orders under $60, choose your speed:
Shipping Method Cost
Flat Shipping $7.99
Express Shipping $8.99
VIP Express Shipping $12.99
All prices in USD. These rates apply to the 48 contiguous states. If you live in Alaska, Hawaii, or a US territory, any extra fee will appear at checkout.
2. How Fast We Process
After you order and pay, we start packing.
Normal: 1 to 2 business days
Busy times (holidays, big sales, new collections): up to 3 business days
Orders after 2 PM Eastern Time? Next business day
Weekend or holiday order? Next business day
We email you the moment your package leaves our door.
3. Delivery Times
Delivery estimates start after your order ships.
Shipping Method Estimated Delivery
Flat Shipping 7 to 15 business days
Express Shipping 5 to 12 business days
VIP Express Shipping 3 to 5 business days
These are estimates, not guarantees. Weather, carrier delays, and other surprises can add time.
4. Tracking Your Order
You will never wonder where your dress is.
Within 24 hours of shipping, we send a tracking number to your email
Click the link to see real-time updates
Tracking may take up to 48 hours to activate
No tracking after 3 business days? Email [email protected]
You can also log into your account on our site to check your order status.
5. Check Your Address Before You Click Buy
One wrong letter can send your dress to the wrong city.
We cannot change your shipping address after your order is confirmed. Mistakes can cause:
Long delays
Your package coming back to us
If a package returns because you gave a bad address, you pay to send it again.
Double-check: full name, street address (apartment too), city, state, ZIP code, and a working phone number.
6. Lost Packages
If the carrier loses your package, do this:
Check the tracking link yourself first
Call the carrier with your tracking number
Email [email protected] with your order number
We will open a lost package investigation for you.
You must tell us within 30 days of the estimated delivery date
We refund or replace only after the carrier says it is truly lost
If the carrier says “Delivered,” we cannot help — that is between you and them
7. Late Packages
Your dress is late. What now?
Wait 5 extra business days past the estimate
Still not here? Email [email protected]
We will ask the carrier to track it down
We do not refund for lateness unless more than 20 business days have passed since your order shipped.
8. Damaged Dresses
We inspect every dress before it goes out. But accidents happen in transit.
If your dress arrives damaged:
Take clear photos of the damage AND the box within 48 hours
Email photos plus your order number to [email protected]
Keep the box and packing material until we tell you what to do
We will send a free replacement or give a full refund — including your shipping fee.
9. When We Refund Shipping Fees
You get your original shipping fee back only if:
We sent the wrong dress or wrong size
Your dress arrived damaged
The carrier confirms your package is lost
For change of mind or wrong size ordered by you, the shipping fee stays with us.
10. Questions?
Something not clear? Just ask.
We reply within one business day.